How It Works ?

Step 1: Ticket Creation

• Tickets are generated when a user sends a message via chat, email, or contact form.
• Manual ticket creation is available for internal or offline inquiries.

Step 2: Ticket Management

• Tickets appear on the dashboard.
• Admins or automation rules assign them to specific agents or departments.
• Agents respond from within the ticket thread.

Step 3: Resolution

• Tickets are resolved by providing solutions via AskNChat's chat interface or email.
• When resolved, the ticket status is updated to Closed.
• Optionally, users can rate the support they received.