What is the Knowledge Base for AskNChat?

The Knowledge Base for AskNChat is a powerful library where you can host a variety of categorized articles that provide value to your customers and your support team. Whether it's step-by-step tutorials, frequently asked questions, advanced tips, or company policies, you can organize all of this information in one place for easy access.

Benefits of having a Knowledge Base with AskNChat

A well-structured Knowledge Base brings incredible value to your business:

Empower Your Customers
With AskNChat's Knowledge Base, customers gain immediate 24/7 access to the information they need. Say goodbye to long wait times and hello to satisfied customers who can resolve issues at their own pace.

Lighten the Load on Your Support Team
By providing quick solutions to common queries, your support team can focus on more complex tasks, reducing burnout and improving service quality.

Enhance Your Brand Image
A well-crafted Knowledge Base enhances your brand's credibility. It shows your commitment to customer satisfaction and helps build long-term trust and loyalty with your audience.

Once you’ve enabled the Knowledge Base and added articles, you can manage them on your dashboard, like this: 

To learn more about Create your Knowledge Base, check out these articles:

• Creating a new Knowledge Base article 
• Creating Knowledge Base categories